Refund & Return Policy
At OP CASE PRO, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help with a smooth return and refund process.
Return Eligibility
You may request a return within 7 days of receiving your order if:
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The item is unused and in its original condition and packaging
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You provide proof of purchase (order confirmation or invoice)
How to Request a Return
Please contact our support team at contact@opcasepro.com with your order number and the reason for your return. Once approved, we will provide detailed return instructions.
Return Address & Fulfillment Transparency
To provide you with competitive prices and worldwide availability, we operate both from the United States and an international fulfillment center in Shenzhen, China.
Please note: All returns are currently processed at our logistics hub in Shenzhen, China.
We are fully transparent about our operations and strive to make our shipping and return process as clear as possible.
Refunds
Once we receive your returned item and inspect it, we will notify you about the status of your refund. If approved, a refund will be issued to your original payment method within 5–10 business days.
Non-Returnable Items
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Used or damaged items not due to our error
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Items returned beyond the 7-day window
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Gift cards or promotional items
Shipping Costs
You will be responsible for covering return shipping costs unless the item is defective or incorrect.
Business & Contact Information
OP CASE PRO
425 Literary Rd, Cleveland, OH 44113, United States
Phone: +1 216-628-2044
Email: contact@opcasepro.com
Support: 24/7